Frequently asked questions

Assistance 2 Montenegro coordinates access to local assistance services in Montenegro, including medical assistance, medical transport, travel support, roadside assistance and administrative assistance through appropriate service providers.

Contact our team and tell us what assistance you need and where you are located. We will review your request and, where possible, help coordinate the appropriate local service. If someone's life is in danger, call 124 or 112 first.

A2M coordinates assistance and connects clients with appropriate healthcare providers. Medical services are delivered by the relevant healthcare professionals and facilities.

Yes. Travellers and foreign residents can contact us to request assistance in Montenegro.

We welcome enquiries from international assistance companies, insurers and other organisations interested in local assistance coordination in Montenegro.

Costs depend on the type of assistance requested and the relevant service provider. Any applicable coordination fee and estimated service costs will be communicated before proceeding, where practicable.

No. A2M is not an emergency service. In an emergency in Montenegro, call 112, or 124 for emergency medical assistance.

No. Submitting a request does not confirm a service. Our team reviews it, checks which provider is available and tells you the terms and estimated cost. Assistance is arranged only after you confirm.

Where a licensed doctor is available in your area, we can help arrange a visit to your accommodation. Availability depends on location and time, and we confirm it with you before anything is booked.

We can help you collect the documents insurers usually ask for: itemised invoices, medical reports and receipts issued by the providers. Whether and how much is reimbursed is decided by your insurer under your policy.

No. Please only give a short description in the form. If medical documents are needed, we will agree a secure way to share them with you.

We can coordinate non-emergency medical transport with licensed ambulance providers, for example between facilities, to an airport or for an air-ambulance handover. Each request is confirmed case by case.

Your exact location (a WhatsApp location pin is best), the car make, model and registration, what happened and how many people are with you.

Contact your rental company first, as many rentals include their own roadside assistance. If you cannot reach them or need help communicating, contact us.

It depends on your location, the time of day and which local partners are available. We tell you the expected arrival time and cost before you confirm.

Yes. Give us their location and contact details and explain your relationship. We will contact them directly to confirm what they need.

We can guide you through reporting the loss to the police and contacting your embassy or consulate, and help with translation and transport to appointments.

Yes, through local transfer and rental partners. Tell us your dates, route and number of passengers.

Legal, accounting and other regulated services are delivered by appropriately licensed professionals. A2M coordinates the process and connects you with the right provider.

We coordinate support with document preparation, translations and appointments through licensed agents, translators and lawyers.

Send an enquiry through the Business Partners page. We will arrange a call to agree the scope of services, communication and pricing.

Yes. Clinics, doctors, ambulance and transport firms, towing services, mechanics and interpreters can register their interest on the Become a Local Partner page.