Your local assistance partner in Montenegro
Assistance 2 Montenegro coordinates local assistance services for international assistance companies, insurers, businesses and individuals. We connect clients with appropriate local service providers and support the coordination of assistance cases throughout Montenegro.
What we can coordinate for your cases
Within our capacity and the services agreed with you, across the coast, Podgorica and the north of Montenegro.
Medical case coordination
Doctor appointments, specialist visits, hospital liaison and follow-up for your insured clients.
Appointments and diagnostics
Laboratory, imaging and specialist appointments booked and followed up locally.
Ground ambulance and air-ambulance handovers
Non-emergency transfers and apron handovers with licensed ambulance providers.
Roadside and vehicle assistance
Towing, repairs and replacement mobility through local roadside partners.
Invoices and medical documents
Provider invoices, cost estimates and medical reports collected for your case file.
Case updates in English
Clear updates from first contact to case closure, by the channel you agree with us.
How cooperation works
We start with a conversation and put the working arrangement in writing before the first case.
- 1
Send an enquiry
Tell us about your organisation and the services you need in Montenegro.
- 2
Introductory call
We discuss case types, volumes, communication and reporting.
- 3
Agree the scope
Services, pricing, payment and escalation are agreed in writing.
- 4
Refer cases
You send cases through the agreed channel.
- 5
We coordinate locally
We arrange providers, keep you updated and send documents for each case.
Why a local coordinator
- One point of contact in Montenegro instead of many separate providers
- Local knowledge of clinics, ambulance providers and roadside partners
- Communication in English with your case managers
- Provider invoices and medical reports gathered for your file
Medical, legal and other regulated services are delivered by appropriately authorised providers. Response times and service availability are agreed per partnership and confirmed for each case.